BASIC DATA PROTECTION INFORMATION

Responsible: CENTRO VITAL LA QUINTA, S.A.

Purpose: Respond to requests made through the website, manage the sending of information, manage your online reservations, register as and publish and control comments on our blog.

Legitimation: Consent of the interested party and execution of a pre-contract/contract.

Recipients: Data will not be transferred to third parties unless legally required or if necessary to process your request.

Rights: You may exercise the rights of access, rectification, deletion and opposition, limitation of processing, data portability and not to be subject to automated individual decisions.

Additional information: You can consult additional information on Data Protection on our website.

CENTRO VITAL LA QUINTA, S.A., hereinafter, undertakes to comply with the legislation in force at all times regarding the processing of personal data.

Through the following privacy policy, CENTRO VITAL LA QUINTA, S.A., in accordance with the requirements set forth in the GDPR, informs users of:

1. Who is responsible for the processing of your data?

The person responsible for processing your data is CENTRO VITAL LA QUINTA, S.A.:

Identity: CENTRO VITAL LA QUINTA, S.A. – A38307856.

Address: Bicacarera Street, 21, 38390 – SANTA URSULA (Santa Cruz De Tenerife).

Telephone: 922 38 15 18

Web: www.spalaquinta.com

Email: [email protected]

CENTRO VITAL LA QUINTA, S.A. informs the user that the data provided to us by browsing our website, using the contact form or by sending emails will be processed by CENTRO VITAL LA QUINTA, S.A. and that said processing is included in the Register of Processing Activities managed by CENTRO VITAL LA QUINTA, S.A. in accordance with the provisions of the GDPR.

2. What is your personal data used for?

At www.spalaquinta.com, when the user accepts our privacy policy, he or she authorizes us to use and process the personal data provided for:

• Send you the information and provide you with the service you request through the various forms available on our website.

• Provide you with information about the offers, products and services requested.

• Occasionally, CENTRO VITAL LA QUINTA, S.A. may use your personal data to send you notifications by email.

• These notifications will be made to inform about changes in our services or products or in our policies and legal conditions.

• Process your reservation online through our platform. Manage your comments on our blog.

• Send you commercial communications about offers, activities and promotions from CENTRO VITAL LA QUINTA, S.A. and the sector that may be of interest to you by conventional or electronic means when you have checked the box indicating that you wish to receive information.

www.spalaquinta.com also collects information from website users that is not directly provided by them through cookies and DARD devices. The data collected through cookies and other devices will be used for statistical studies and profile analysis in order to provide a better service through our website, for which the GOOGLE ANALYTICS application will be used, which is a Google tool to help website owners analyze how their visitors interact with their properties.

You can obtain more information about their privacy policy at https://www.google.es/intl/es_ALL/analytics/learn/privacy.html Google, including all its tools, complies with the EU-US Privacy Shield Framework, in accordance with the provisions of the United States Department of Commerce regarding the collection, use and retention of personal information from member countries of the European Union.

www.spalaquinta.com will always endeavour to establish appropriate mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing the user of the existence of cookies and that if they continue browsing our page, they consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the storage of the IP address in the records of www.spalaquinta.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookie Policy”.

3. What is the legitimacy for the processing of your data?

The legitimacy for the processing of your data by CENTRO VITAL LA QUINTA, S.A. is based on:

• In the execution of a pre-contract/contract to send you the information and provide you with the requested service, to manage your online purchase and to register you as a registered user, which would not be possible otherwise.
• The user’s consent to receive commercial communications regarding offers, activities and promotions from CENTRO VITAL LA QUINTA, S.A. and the sector that may be of interest to the user and regarding the management of our blog. The user may revoke the consent given at any time.

4. How long do we keep your data?

The data used to send you information or provide you with the service you request through the various forms available on our website, to manage your online reservation through our platform, and your registration as a user will be kept for as long as the contractual relationship is in force, and once it has ended, during the legal limitation period.

The IP address obtained through cookies will be retained for one year, in order to demonstrate the user’s consent.

Regarding the retention period of cookies, you can obtain more information on our website in the “Cookie Policy” section.

5. What types of data do we process about our users?

CENTRO VITAL LA QUINTA, S.A. processes the following categories of data:

a) Data of users who fill out any of the available forms: The personal data that CENTRO VITAL LA QUINTA, S.A. requests include:

• Identification data: name and surname, telephone number, postal and electronic address
• Data relating to the application

b) Data of users who wish to receive commercial communications and information:

• Identification data: Name and surname, email address.

c) Data of users who register on our platform:

• Identification data: Name and surname, postal and electronic address, telephone number, billing address.

d) Data of users who make a purchase:

• Identification data: Title, name, surname, postal and electronic address, telephone number, billing address.
• Transaction data: Products purchased and payment method

e) Data of users who browse our website:

Data provided by cookies and Google Analytics.

f) Data of users who make comments on our blog.

Only those over 16 years of age may provide data through our website. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and currency of all data communicated to CENTRO VITAL LA QUINTA, S.A. and declares that he/she is over 16 years of age, and will be solely responsible for any false or inaccurate statements made.

The personal data processed by CENTRO VITAL LA QUINTA, S.A. may be mandatory or voluntary.
Voluntary information is that which the user is not obliged to provide in order to contact us.

Fields marked with an asterisk (*) or with the word (required) on our forms are mandatory. Failure to provide them will result in the impossibility of providing you with the service or responding to your request.

In the event that you provide us with data from third parties, you declare that you have their consent and undertake to transfer to them the information that we provide you in this clause, exempting CENTRO VITAL LA QUINTA, S.A. from any type of obligation. However, CENTRO VITAL LA QUINTA, S.A. may carry out
verifications to confirm that the third party has been informed by adopting the due diligence measures established in the data protection regulations.

6. To which recipients will your data be communicated?

Data will not be transferred to third parties unless legally required or if necessary to process your request.

7. What rights do you have and how can we exercise them?

The user may exercise the following rights before CENTRO VITAL LA QUINTA, S.A.:

a) Access your personal data.
b) Rectify them when they are inaccurate or incomplete.
c) Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
d) Oppose their processing.
e) Request the limitation of the processing of your data when any of the conditions provided for in the regulations apply.
f) Request the portability of your data in the cases provided for in the regulations.
g) Prevent being subject to automated decisions.
h) Revoke the consents granted.

In order to exercise their rights, the user must send a letter stating the right they wish to exercise and attach a document proving their identity and postal or electronic address for notification purposes. This request can be made either by post to: CENTRO VITAL LA QUINTA, S.A. Calle Bicacarera, 21,
38390 – SANTA URSULA (Santa Cruz De Tenerife), or to the following email address: [email protected].

CENTRO VITAL LA QUINTA, S.A. must respond to the request to exercise rights within one month of receipt of the request. This period may be extended by another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month
of receipt of the request, stating the reasons for the delay.

Likewise, interested parties have the right to file a complaint with the competent Control Authority (Spanish Data Protection Agency) when they consider that CENTRO VITAL LA QUINTA, S.A. has violated the rights recognized to them by data protection regulations at www.aepd.es.

8. Is my data secure?

CENTRO VITAL LA QUINTA, S.A. has a contract in force with the company Spalopia S.L. for the hosting of its website. It is a European company and has the latest security systems.

CENTRO VITAL LA QUINTA, S.A. guarantees the adoption of appropriate measures to ensure the confidential treatment of your data, taking into account their confidential nature.

CENTRO VITAL LA QUINTA, S.A. undertakes to keep said data secret, treating them with the utmost confidentiality, and declares that it has implemented in its information system the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE
EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD).

All data provided through our platform is done through a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. Do you need an account and/or password?

The user can register on our website; to do so, it is essential to create an account. It is the user’s responsibility to maintain the confidentiality of the account information, including the password, as well as each and every activity that occurs in it.

The user is obliged to inform CENTRO VITAL LA QUINTA, S.A. immediately in the event of any illegitimate use of his/her account or password, or if any security-related problem occurs, by sending an email to [email protected]

10. Links to other websites

If you choose to leave our website via links to other websites not belonging to our entity, CENTRO VITAL LA QUINTA, S.A. will not be responsible for the privacy policies of said websites or for the cookies they may store on the user’s computer.

Version: 1.0
Date: 12/02/24